Case study
Implementation of a Fraud Management Solution
End-to-end fraud management solution with real-time capability
We successfully managed to deliver PSD2 requirements compliance while also providing our client with an end-to-end fraud management solution with real-time capability. The fraud management process was rationalised and a substantial reduction in fraud detection timings was observed; it was then implemented across other banking channels.
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Project overview
CubeMatch was engaged to help a major Irish retail bank in the selection and implementation of a fraud management system, to ensure the bank’s compliance with PSD2 regulations. Our expertise led the package selection and subsequent contracting necessary to address the fraud management team’s requirements.
// Objectives
Our client, a major Irish retail bank, approached us as they primarily needed help to select and implement a fraud management system, to ensure their compliance with PSD2 regulations. Our client also needed us to address the fraud management team’s requirements.
// Solutions
We provided a specialist team of experienced Architects, PMs, BAs, and QA testers. Our consultants used an agile management approach with daily scrums and stand-ups meetings to ensure a successful project delivery. The team built a programme plan to cover procurement, solution architecture and design, testing, implementation, and post go-live support.
With this plan, we made sure that all the client’s challenges were addressed: the adoption of a new technology requiring enhanced management and deployment; multiple teams management, making the delivery more complex; solving critical resource constraints; handling all RFP and selection process; organising 3rd Party communications; managing all aspects of analysis and solution design; facilitating a comprehensive test plan and delivering post Go-Live support.
// Outcomes
We successfully delivered PSD2 compliance alongside an end-to-end fraud management solution with real-time capability. We ensured the fraud management process was rationalised, allowing our client to benefit from a substantial reduction in fraud detection timings. This process was then implemented across other banking channels, delivering further value to the client. We delivered CBI 24×7 fraud support compliance with no increased headcount alongside infrastructure and application multisite resilience. This project also allowed our client to strategically prepare for a substantial increase in online transactions.
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