Case study

Modernising a major Irish Credit Union with IT transformation

Delivering Digital Transformation

Our team of expert consultants successfully coordinated an IT transformation project for a major Irish Credit Union. This included the replacement of the Front, Middle and Back-Office applications to allow the credit union to compete in the modern digital financial world. With the deployment of this modern digital platform, customer “touch points” were increased, vendor SLAs were improved and processes became more efficient. Our team also made sure to transfer all their knowledge to the client’s management and operations teams.

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Project overview

CubeMatch was hired to coordinate an IT Transformation Project for a major Irish Credit Union. Our client required a new digital platform to be able to compete in the modern digital financial world. Our team of consultants reviewed the existing IT System and determined the best-fit model to use going forward. The team also worked with all business users to ensure all business and functional requirements were captured. They defined an IT Strategy and created an IT roadmap for the development of an end-to-end solution.

Challenges

  • Replacement of Front, Middle and Back-Office applications.
  • Development of a comprehensive IT model.
  • Ensuring coordination with all stakeholders, vendors, and users.
  • Ensuring data integrity and consistency.

Outcomes

  • Successful deployment of a modern digital platform.
  • Increase in customer “touch points”.
  • Updated internal and external support structures.
  • Improved vendor SLAs suitable for 24/7 business support.
  • Increased efficiency of processes.
  • Knowledge transfer to the management and operations teams.

Challenges

  • Replacement of Front, Middle and Back-Office applications.
  • Development of a comprehensive IT model.
  • Ensuring coordination with all stakeholders, vendors, and users.
  • Ensuring data integrity and consistency.

Outcomes

  • Successful deployment of a modern digital platform.
  • Increase in customer “touch points”.
  • Updated internal and external support structures.
  • Improved vendor SLAs suitable for 24/7 business support.
  • Increased efficiency of processes.
  • Knowledge transfer to the management and operations teams.

// Objectives

Our client, a major Irish Credit Union, approached us as they primarily needed help to coordinate an IT Transformation Project. They needed a brand-new digital platform to be able to compete in the highly competitive and modern digital financial world. CubeMatch consultants were tasked with reviewing the existing IT System and determining the best-fit model going forward.

// Solutions

CubeMatch provided the client with an experienced team of Change Project Managers, PMO, Business Analysts, Data Migration Specialists and QA Testers to manage, build and deploy the new systems.
A comprehensive IT model was developed to meet the client’s needs and our team also worked with all the business users to ensure all business and functional requirements were captured.

// Outcomes

We successfully deployed a modern digital platform, allowing the credit union to compete in the digital financial world. We replaced the Front, Middle and Back-Office applications and developed a comprehensive IT model, ensuring all business users were involved so no requirement was missed. With this new digital platform, customer “touch points” were increased, vendor SLAs were improved, and processes became more efficient. New IT service delivery standards were adopted across the entire organisation. Our team also made sure to transfer all their knowledge to the client’s management and operations teams.

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